Last updated: 12 August 2026
Every garment is designed carefully and inspected before it reaches you. If something isn't right, here is exactly how it works.
1. Eligibility
You may request a return if:
- The request is raised within 5 days of receiving your order.
- The product is unused, unwashed and unworn.
- All original tags, labels and packaging are intact.
- The item is in original condition — no stains, perfume or deodorant marks, alterations or damage.
Requests that do not meet these conditions may not be accepted.
2. Exchanges
We exchange for size issues (subject to availability), manufacturing defects, an incorrect product, or a damaged product. If your size is unavailable you may choose an alternative of the same value, or take store credit.
3. What cannot be returned
Clearance and final sale purchases, gift cards, customised or made-to-order pieces, and anything marked non-returnable on its product page — unless it arrives damaged or incorrect.
4. Damaged, defective or wrong item
Tell us within 48 hours of delivery. Send your order number with clear photographs or a short video of the issue, and we will resolve it as quickly as we can.
5. How to return
- Write to us with your order details.
- Once approved, we will share pickup instructions.
- Pack the item securely in its original packaging.
- After it passes our quality inspection, we issue store credit or process your exchange.
6. Store credit — please read
- We do not offer monetary refunds. Approved returns are issued as store credit only.
- Credit is added to your account, or sent as a unique code, within 5–7 business days of approval.
- It can be used on any future purchase on ruhraaga.com.
- It is non-transferable, cannot be exchanged for cash, and cannot be returned to your original payment method.
7. Shipping charges
Original shipping charges are not refundable unless the return is due to an error on our part. Where a return is for any other reason, return shipping charges may apply.
8. Cancellations
You may cancel before dispatch. Once an order has shipped it cannot be cancelled, but you may raise a return after delivery if it meets the conditions above.
9. When we may decline
If the product has been used, washed, altered or damaged after delivery; if tags or packaging are missing; if the request falls outside the return window; or if it fails our quality inspection.
10. Contact
RUHRAAGA HOUSE
Shop No. 1-LG-02, Lower Ground Floor,
Plot No. G-75-B, Parsvnath Plaza, Sector 27,
Noida 201301, Gautam Buddha Nagar, Uttar Pradesh, India
GSTIN: 09ALBPK3779Q1ZA
Email: connect@ruhraaga.com
Phone: +91 95408 55033
Monday to Saturday, 10:00 AM – 6:00 PM IST