Last updated: 12 August 2026
RUHRAAGA HOUSE ("RuhRaaga", "we", "us") operates ruhraaga.com and the related store, content, features and services (the "Services"). This policy explains what personal information we collect, how we use it, and the choices you have. Please read it carefully. By using the Services you acknowledge that you have read and understood it.
Who we are
RUHRAAGA HOUSE
Shop No. 1-LG-02, Lower Ground Floor,
Plot No. G-75-B, Parsvnath Plaza, Sector 27,
Noida 201301, Gautam Buddha Nagar, Uttar Pradesh, India
GSTIN: 09ALBPK3779Q1ZA
Email: connect@ruhraaga.com
Phone: +91 95408 55033
Information we collect
- Contact details — your name, billing and shipping address, phone number and email address.
- Order and payment information — what you buy, transaction details and confirmation of payment. Card and bank details are handled by our payment gateways; we do not store full card numbers.
- Account information — username, password and saved preferences, if you create an account.
- Communications — what you tell us when you write to customer support.
- Device and usage information — IP address, browser, device identifiers and how you navigate the site, collected through cookies and similar technologies.
How we collect it
Directly from you when you shop, create an account or contact us; automatically through cookies and analytics when you browse; and from our service providers, including Shopify, our payment gateways and our courier partners.
How we use it
- To process and deliver your orders, arrange shipping, and handle returns, exchanges and store credit.
- To respond to your enquiries and provide customer support.
- To send order updates, and — where you have opted in — marketing about new collections. You can unsubscribe at any time.
- To detect and prevent fraud, and to keep the site and your account secure.
- To improve our products, our sizing and the way the site works.
- To meet our legal and tax obligations in India.
Who we share it with
We share personal information only as needed to run the business: with Shopify, which hosts our store; with payment gateways to process your payment; with courier and logistics partners to deliver your order; with analytics and marketing service providers; and with professional advisers or authorities where the law requires it. We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though some features may not work correctly if you disable them.
How long we keep it
We retain order and transaction records for as long as required under Indian tax and company law, and other information for as long as needed to provide the Services or resolve disputes.
Your rights
You may ask us to give you a copy of the information we hold about you, correct anything inaccurate, delete information we no longer need to keep, or stop sending you marketing. Write to connect@ruhraaga.com and we will respond within a reasonable period. We may need to verify your identity first.
Security
We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so please do not send sensitive information over unsecured channels.
Children
The Services are not intended for children. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.
Changes
We may update this policy from time to time. The revised version will be posted on this page with a new "last updated" date.
Grievance contact
For any complaint or question about how your personal information is handled, write to connect@ruhraaga.com, or to the postal address above, marked for the attention of the Grievance Officer.